Delivery
You will receive an order acknowledgment via email from us when we have received your order. After that, you will receive a delivery confirmation as soon as we have processed and sent your order. With this, you get a tracking number so you can follow your package all the way to the chosen delivery point. If you enter your mobile number when ordering, you will receive an SMS with your avi when the package is ready to be picked up. In the event of a sale, there may be a delay in the processing of your order and the delivery time may be a little longer. If you do not pick up your package within 7 days, the package will be sent back to us. A repurchase is then made automatically, but Hugo does not pay any shipping costs and charges a fee of SEK 200.
Shipping
Sweden: 50 SEK Servicepoint or 129 SEK for Homedeliver
Europe: SEK 180
Other countries: SEK 350
Estimated delivery times are 1-3 working days in Sweden and Europe and 2-5 working days for the rest of the world. We use DHL within Sweden and Fedex or DHL for Europe and the rest of the world
Pick up in store - FREE S:t Eriksgatan 39, Stockholm Within 24 hours on weekdays if you choose to pick up your order in our store on S:t Eriksgatan in Stockholm. Your order is ready to be picked up when you have received your delivery confirmation via email. Bring valid identification and a receipt for your order. Agents must be able to show both their own and your identification. No shipping costs are added for delivery to the store.
Non-delivery or delayed delivery
We ask that you contact our customer service if your package has not arrived at your agent within 5 working days (8 working days within Europe/Rest of the World), so we can locate the problem. Should your package get lost during transport to you, we at Hugo are responsible for this.
Shipping outside the European union
Orders shipped to countries outside the European Union are sold without Swedish VAT. This means that customers purchasing from outside the EU pay prices excluding Swedish VAT at checkout.
However, local VAT, customs duties, import taxes and handling fees may apply when the order arrives in the destination country. These charges are not included in the order total and are the responsibility of the customer.
Hugo Sthlm is not responsible for any additional charges imposed by local customs authorities or shipping carriers. We recommend checking your country's import regulations and applicable fees before placing an order.
